CIE Direct 2010

Ninety-eight per cent of Cambridge International Centres would recommend CIE to other schools, according to our 2009 Customer Satisfaction Survey.

The survey was sent to schools in May 2009, and the results show that we have achieved an impressive overall satisfaction rating of 9 out of 10. We are really pleased to hear such good feedback.

We carry out a Customer Satisfaction Survey every year to check that Centres are happy with our performance and to find out any areas for improvement. We ask schools to rate us on a wide range of issues from customer service to accuracy of results and technical support, such as CIE Direct.

This year’s survey shows that there have been improvements in satisfaction across nearly all CIE services. Customers say that they are particularly satisfied with exam entry processes, results, provision of exam materials, and customer service.

In 2010, we will be adding even more services to support teachers and students, such as our new Ask CIE facility which will provide an online bank of answers to frequently asked questions. Look out for more news on this soon.

Thank you to everyone who responded to our survey. We are looking at your comments carefully and they will feed into our programme of continuous improvement. We will announce developments following the survey over the next few months.